Pestobazaar - Return & Refund Policy

Last Updated: 2 September 2026

At Pestobazaar, we aim to provide customers with quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, incomplete, or otherwise eligible product, we are here to help.

This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund for products purchased through www.pestobazaar.com.

By placing an order with Pestobazaar, you agree to the terms of this policy.

1. Return Window

For eligible products, Pestobazaar provides a 48-hour return/replacement request window from the date of delivery.

Customers must raise a return or replacement request within 48 hours of delivery.

Requests submitted after the applicable return window may not be accepted, except where Pestobazaar determines that an exception is appropriate.

The return window does not apply to products specifically identified as non-returnable under this policy or on the relevant product page.

2. When Can You Request a Return?

A return or replacement request may be considered when an eligible product is:

• Damaged during transit.
• Defective or not functioning as intended.
• Incorrect or different from the product ordered.
• Missing parts or accessories.
• Incomplete compared with the product description/order.
• Received in a condition that materially differs from the product ordered.

Returns for change of mind, incorrect product selection, or personal preference may not be accepted for certain product categories.

Eligibility is subject to product category, condition, and the applicable return terms displayed on the product page.

3. Return Eligibility

For a return to be considered, the product should generally:

• Be unused, where applicable.
• Be in its original condition.
• Be returned with original packaging, accessories, manuals, labels, and other included items.
• Not be damaged due to customer handling or misuse.
• Be accompanied by the relevant Order ID or proof of purchase.
• Be reported within the applicable return period.

For products where opening the package is necessary to identify a defect or verify the product, the return will be evaluated based on the nature of the issue.

4. Important: Pest Control Chemicals & Chemical Products

Because Pestobazaar sells pesticides, insecticides, termiticides, rodenticides, sprays, gels, powders, concentrates, and other pest-control chemicals, many chemical products are non-returnable once delivered, particularly if they have been opened, used, tampered with, or stored improperly.

Chemical products may only be considered for return/refund where there is a verified issue such as:

• Wrong product delivered.
• Product damaged during transportation.
• Leakage or significant packaging damage during transit.
• Manufacturing defect, where applicable.
• Missing product or quantity discrepancy.
• Other issue specifically approved by Pestobazaar.

Customers should not open or use a chemical product if they believe they have received the wrong or damaged product.

Customers must follow all applicable product safety instructions and manufacturer guidelines.

5. How to Initiate a Return

Eligible customers can request a return through the Pestobazaar account.

Steps:

1. Log in to your Pestobazaar account.
2. Go to "My Orders."
3. Select the relevant order.
4. Open "View Order."
5. Select "Request Return", where available.
6. Select the appropriate reason for the return.
7. Provide a clear description of the issue.
8. Upload clear photographs and/or videos showing the issue.
9. Submit the return request.

For certain claims, Pestobazaar may request an unboxing video showing the package from the time it was opened.

Important

Do not send a product back without receiving return approval from Pestobazaar.

Unapproved returns may not be accepted or processed.

6. Photos, Videos & Unboxing Evidence

For damaged, defective, incorrect, or incomplete orders, customers may be required to provide:

• Photographs of the outer packaging.
• Photographs of the shipping label.
• Photographs of the product.
• Photographs of the damage/defect.
• Video evidence, where applicable.
• Unboxing video, where available.
• Order details.

An unboxing video can significantly help us investigate transit damage, missing items, incorrect products, or packaging-related issues.

Failure to provide requested information may affect our ability to approve a return or refund.

7. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Pestobazaar may review:

• Order details.
• Product category.
• Product condition.
• Return reason.
• Photographs/videos.
• Packaging condition.
• Delivery records.
• Courier information.
• Product-specific return conditions.

After review, Pestobazaar may approve:

• Return and refund.
• Replacement.
• Partial refund, where appropriate.
• Other suitable resolution.

If a return is not eligible, the customer will be informed where reasonably possible.

8. Return Pickup

Once a return is approved, Pestobazaar or its logistics partner may arrange a pickup from the customer's delivery address.

Customers must ensure that:

• The product is securely packed.
• All required accessories and components are included.
• The product is available for pickup.
• The package is handed over to the authorized pickup representative.

Pickup availability may vary depending on the delivery PIN code, product type, courier serviceability, and other operational conditions.

9. Return Shipping Charges

For an approved return caused by a verified issue attributable to Pestobazaar, seller, manufacturer, or logistics handling, Pestobazaar may arrange return pickup without charging the customer, subject to applicable conditions.

Where a return is requested for reasons attributable to the customer and the product is otherwise eligible for return, applicable return shipping or other charges may be deducted from the refund.

10. Damaged Products

Customers should inspect the package at the time of delivery.

If the product is damaged:

1. Take clear photographs/videos of the package.
2. Preserve the original packaging.
3. Report the issue within 48 hours of delivery.
4. Submit the required evidence through the return process.
5. Do not use the damaged product.

After verification, Pestobazaar may offer an appropriate resolution, such as:

• Replacement.
• Refund.
• Partial refund where appropriate.
• Other suitable resolution.

11. Defective Products

If an eligible product is defective or does not function as intended, customers should contact Pestobazaar within 48 hours of delivery.

Depending on the product, the issue may be assessed through:

• Photographs.
• Videos.
• Troubleshooting.
• Manufacturer verification.
• Technical inspection.
• Return inspection.

If the defect is verified, Pestobazaar may provide a replacement, refund, repair, or another appropriate resolution depending on the product and applicable warranty terms.

12. Incorrect Product

If you receive a product that is different from the product ordered, please contact us within 48 hours of delivery.

Customers should provide:

• Order ID.
• Photographs of the product.
• Photograph of the shipping label.
• Packaging photographs.
• Unboxing video, if available.

If the incorrect product is verified, Pestobazaar may arrange a return and provide a replacement or refund, as applicable.

13. Missing Items / Accessories

If a package is missing an item, component, accessory, manual, or other item that was included in the order, the customer must report the issue within 48 hours of delivery.

The claim may be verified using the order details, product listing, packaging information, photographs, videos, and other available evidence.

If the claim is approved, Pestobazaar may provide the missing item, replacement, partial refund, or another appropriate resolution.

14. Non-Returnable Products

Due to their nature, safety requirements, hygiene considerations, regulatory requirements, or product characteristics, certain products may not be eligible for return.

These may include, but are not limited to:

• Opened or used pest-control chemicals.
• Pesticides and insecticides.
• Termiticides and rodenticides.
• Opened sprays, gels, powders, concentrates, or chemical formulations.
• Products damaged due to customer misuse.
• Products altered or modified by the customer.
• Used consumable products.
• Certain safety or hygiene-related products.
• Customized or specially prepared products.
• Clearance/final-sale products where identified.
• Gift cards, where applicable.
• Promotional/free products where specifically excluded.
• Products specifically identified as non-returnable on the product page.

Additional product-specific restrictions may apply.

15. Change of Mind / Wrong Product Selection

Returns are primarily intended to address eligible product issues such as damage, defects, incorrect products, or other qualifying circumstances.

A return request based only on:

• Change of mind.
• No longer required.
• Ordered by mistake.
• Selected the wrong product.
• Purchased the wrong size/quantity.
• Personal preference.

may not be accepted, particularly for chemical, consumable, hygiene-sensitive, or restricted products.

Where a product is specifically marked as eligible for return for such reasons, the product-specific return conditions will apply.

16. Exchanges & Replacements

Pestobazaar does not generally offer direct product exchanges.

Where an eligible product is approved for replacement:

1. The original product may be collected.
2. The returned product may be inspected.
3. A replacement may be arranged, subject to availability.

If the replacement product is unavailable, Pestobazaar may offer a refund or another appropriate resolution.

17. Refund Process

Once an approved returned product is received and inspected, Pestobazaar will determine whether the refund conditions have been satisfied.

If approved:

• The refund will generally be initiated within 10 business days.
• Refunds for prepaid orders will generally be processed to the original payment method.
• The actual time for the refund to appear in the customer's account depends on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

The refund amount may be adjusted for applicable shipping, return, promotional, discount, or other charges according to this policy and the terms applicable to the order.

18. Refund for Prepaid Orders

For eligible prepaid orders:

• Approved refunds will generally be processed to the original payment method.
• Refund initiation generally takes up to 10 business days after approval/inspection, where applicable.
• Bank/payment-provider processing times may result in additional delay.

If a refund has been initiated but has not been received after the applicable processing period, customers should contact Pestobazaar support.

19. Refund for COD Orders

For COD orders where no payment was collected, there is generally no product-payment refund.

If the customer has paid an eligible amount through another method, such as an advance payment or other applicable charge, any refund will be handled according to the applicable circumstances and policy.

For an approved COD return where payment was collected at delivery, Pestobazaar may request appropriate bank/UPI details or use another available refund method to process the eligible refund.

20. Refund for Courier-Related Issues

Pestobazaar distinguishes between customer-related delivery failures and courier-related issues.

A. RTO Due to Customer-Related Reasons

If a shipment is returned to Pestobazaar because of:

• Customer refusal.
• Incorrect address.
• Incorrect phone number.
• Customer unavailable.
• Repeated failed delivery attempts.
• Customer not responding to the courier.

the applicable refund may be processed after the product is returned to Pestobazaar.

Applicable shipping, RTO, or logistics charges may be deducted where permitted.

B. Courier Error / Shipment Lost

If a shipment is lost, returned, or cancelled due to a verified courier/logistics issue without a successful delivery to the customer, Pestobazaar may provide an appropriate refund after verification.

Where the issue is confirmed as a courier error and the customer was not responsible, eligible shipping charges may also be refunded.

21. Order Rejected at Delivery

Customers are advised to accept delivery of their order unless there is a genuine issue with the shipment.

If a customer refuses an order at delivery without an eligible reason and the shipment is returned to Pestobazaar, any applicable refund may be processed after the product is received and verified.

Shipping, RTO, or other applicable logistics charges may be deducted from the refund where permitted.

For damaged, leaking, tampered, or clearly incorrect shipments, customers should document the issue and contact Pestobazaar rather than simply refusing delivery wherever reasonably possible.

22. Promotional Offers & Coupons

Orders may include:

• Coupon discounts.
• Product discounts.
• Value-based discounts.
• Free products.
• Free accessories.
• Buy X Get Y offers.
• Combo offers.
• Other promotional benefits.

If an order is returned or cancelled, the promotional discount or benefit may no longer apply.

The refund amount may therefore be calculated based on the actual amount paid and the applicable promotional terms.

Coupons that were used on a cancelled or returned order may not automatically be reinstated.

23. Free Products / Promotional Gifts

If a product or order qualifies for a free product, free accessory, or promotional gift, the promotional item forms part of the applicable offer.

If the qualifying purchased product is returned:

• The free/promotional product may also need to be returned.
• The refund may be adjusted if the promotional item is not returned, where permitted.
• Promotional items may not be exchanged for cash.
• Promotional items may not necessarily be eligible for separate returns.

Specific offer terms displayed at the time of purchase will apply.

24. Partial Returns

Where an order contains multiple products, a customer may be able to return an individual eligible product rather than the complete order.

The refund for a partial return will be calculated based on:

• Product price.
• Discount applied.
• Coupon benefit.
• Promotional offer.
• Free-product offer.
• Applicable shipping charges.
• Other order-level benefits.

Where an order qualified for a value-based offer or free delivery only because of the total order value, returning part of the order may cause the order to no longer qualify for that benefit.

In such cases, the applicable benefit may be adjusted when calculating the refund.

25. Returns of Combo / Bundle Offers

For products sold as a combo, bundle, kit, or promotional package, the complete set may need to be returned where the return is approved.

Individual components may not be eligible for separate returns unless specifically stated.

If a combo includes free products or promotional items, those items may also need to be returned as part of the approved return.

26. Return Inspection

Returned products may be inspected before a refund or replacement is finalized.

A return may be rejected if inspection determines that:

• The product was used improperly.
• The product was damaged after delivery.
• The product was altered or modified.
• Required accessories are missing.
• Packaging or components are missing where required.
• The product does not match the reported issue.
• The return request does not meet the applicable eligibility conditions.

The final resolution will depend on the inspection and applicable policy.

27. Refund Deductions

Where applicable, refunds may be adjusted for:

• Shipping charges.
• Return/RTO charges.
• Promotional discounts.
• Coupon benefits.
• Free-product benefits.
• Missing components/accessories.
• Customer-caused damage.
• Other charges permitted under the applicable policy or order terms.

No deduction will be made where prohibited by applicable law.

28. Refund Not Received

If your refund has been approved and initiated but you have not received it within the applicable processing period:

1. Check your bank/payment account.
2. Check the original payment method.
3. Contact your bank/payment provider if necessary.
4. Contact Pestobazaar customer support with your Order ID and refund reference details, if available.

Email: support@pestobazaar.com

29. Warranty Products

Some equipment, machines, electrical products, sprayers, foggers, or other products may carry a manufacturer's warranty.

Where a product is covered by a manufacturer's warranty, warranty claims may be subject to the manufacturer's warranty terms, exclusions, procedures, and service requirements.

A warranty does not automatically mean that the product is eligible for return or refund.

Customers should check the product listing, warranty documentation, and applicable manufacturer terms.

30. Bulk & Wholesale Orders

Bulk or wholesale orders may be subject to separate commercial terms relating to:

• Returns.
• Refunds.
• Cancellation.
• Product availability.
• Shipping.
• Manufacturing or procurement.
• Customized quantities.
• Special pricing.
• Promotional benefits.

Where specific terms have been agreed for a bulk/wholesale order, those terms will apply to that transaction.

31. Fraudulent or Abusive Return Requests

Pestobazaar reserves the right to investigate and take appropriate action against suspicious, fraudulent, or abusive return activity.

This may include:

• Repeated false damage claims.
• Returning a different product.
• Returning used products as new.
• Manipulating promotional offers.
• Providing false information.
• Repeatedly refusing COD orders.
• Any other misuse of the return/refund process.

Pestobazaar may restrict return privileges, suspend accounts, cancel orders, or take other appropriate action where permitted by law.

32. Policy Exceptions

In exceptional circumstances, Pestobazaar may review a return or refund request outside the standard policy.

Any exception is considered at Pestobazaar's discretion and does not create a permanent entitlement or change the standard return policy for future orders.

33. Policy Updates

Pestobazaar may update or modify this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

The applicable policy for an order will generally be the policy in effect when the order was placed, subject to applicable law and specific order terms.

34. Contact Us

For return, replacement, refund, or order-related assistance, please contact:

Pestobazaar
Email: support@pestobazaar.com
Phone: +91 992 992 9980
Website: www.pestobazaar.com

When contacting us, please keep your Order ID, registered mobile number/email, and relevant photographs/videos ready.

Quick Return & Refund Summary